# Aria for Software & Technology As the software and technology industry transitions to as-a-service business models, Aria enables agile and sophisticated metering and subscription management to launch targeted propositions and tiers. ## Commercial agility is critical for XaaS growth Software and technology businesses are evolving at a rapid rate to grow effectively. Subscription management from Aria encompasses the ability to tier, segment, cross-sell, meter, settle and optimize packages as your business models evolve. Our platform and services support organic growth, as well as tactical acquisitions, partnerships and international expansion strategies. ### Why Aria for software and technology - Select tab content - Create a package for everyone - Meter by any value - Grow through complex enterprise sales - Automate access control gracefully - Drive up-sell and cross-sell - Swiftly optimize pricing and packaging - Enable self-configuration - Expand via partnerships - Support international and line expansion #### Segment down to the individual Our product catalog enables the creation of tiers and dynamic service plans that can be personalized by service and price via target channels, segments and regions. #### Build pricing plans based on consumption Meter usage in real time and bill subscriptions and overage based on tiers, thresholds, service packs and rollover policies. Enable customer on-demand access to accumulating charges and keep them informed through in-time notifications. #### Offer adaptive packages and sophisticated account management Manage complex enterprise accounts incorporating thousands of subscriptions. Enable package negotiation, subscription-level stakeholder management and enterprise-level revenue accounting. #### Integrate access control into account management Control service access based on account and billing status. From account to subscription levels, manage customer experience with soft bars, notifications and reduced service options beyond discrete service terminations. #### Guide customers to more relevant options Guide customers and service representatives on upgrades, options and add-ons based on eligibility and usage rules. Minimize churn by guiding customers to better value options. #### Empowered commercial product catalogue Enable your team to directly manage packaging, pricing, product, promotions and positioning via intuitive interfaces or third-party products. #### Support do-it-yourself plans Rather than managing thousands of SKUs, create dynamic, definable products that can be configured directly by customers and provide a personalized offer. #### Marketplace and settlement Onboard partner products, approve partner changes and generate settlement statements to support reconciliation processes. #### Multi-tenant autonomy Enable new divisions with autonomy over their products, rates and processes using our embedded multi-tenant capabilities. ## Why enterprises choose Aria Commercial agility is critical for SaaS growth, but as enterprises scale, they often find that the inflexibility of their billing system is holding them back. Enterprises turn to Aria when they’ve outgrown their basic billing capabilities and are looking to scale, reduce churn and increase their reach into new market segments. Over 150 of the world’s largest enterprises have been deployed on Aria, including tech leaders like Experian, Arlo, Hootsuite and Verisure. ### How Early Warning Services transformed billing with Aria Early Warning Services – the company behind the Zelle® and Paze℠ networks – has been an Aria customer since 2020. In this case study video, EWS’ Senior Billing Operations Manager Kristie Gallagher explains why EWS selected Aria and the benefits the company has enjoyed since deploying Aria Billing Cloud, including faster invoicing, reduced time to cash and reduced time to market for new products. ### Revolutionizing SaaS Growth The market dynamics for B2B SaaS businesses are shifting, with profitability now taking precedence over the traditional growth-at-all-costs mindset. At the same time, SaaS companies are facing mounting pressure to offer better value as customers streamline their tech subscriptions and consolidate their software stacks. Read our latest eBook to learn how an advanced billing system can help you to achieve both goals, while providing a foundation for operational excellence, customer trust, and business agility. ### Aria Billie™ Aria Billie™ is a versatile AI solution that offers assistive AI experiences through natural language conversation to both customer employees using Aria, and their end-customers. Aria Billie boosts productivity and personalization at scale using predictive and generative AI across customer service, sales, and product operations. ### How Aria supports Experian’s multi-country acquisition strategy Aria has been supporting Experian with its B2B billing for almost a decade and is Experian’s preferred billing partner. Read the case study to understand why Experian needed to consolidate and standardize their billing systems, why they selected Aria to replace their existing platforms, and the impact of switching to Aria. ### How Aria helped Arlo reduce churn from double digits to 2.6% As a leading provider of home security cameras, Arlo’s aim is to provide peace of mind to every household. Arlo’s durable and affordable security cameras are supported by Arlo Secure, a security monitoring subscription service. Read the case study to understand how Aria supported Arlo as it transitioned out of its parent company, then expanded beyond home security into the personal security segment, and all while reducing churn from double digits to less than 3%. ### Customers News and Case Studies ### Technology leaders that have switched to Aria Software and technology vendors, from content to application vendors, are switching to the as-a-service model and Aria – capturing mind and revenue share. ### Aria Customer Success: Hootsuite Hootsuite has partnered with Aria since 2010 and during that time has seen top and bottom line returns through effective and efficient engagement. Watch this case study video to learn more. ### Mindbody Utilizes Aria Systems to Automate Billing Processes Mindbody provides an all-in-one commerce platform that helps business owners acquire new customers, book appointments, process payments, manage employees, and build long-term client relationships. Their platform unifies the essential needs of running a service business into a single web-based system that’s accessible from any device. ### Comcast Technology Solutions (CTS) Unifies Billing Across Diverse Business Lines Comcast Technology Solutions leverages Comcast Cable’s broadcast and media portfolio to bring innovation and technology solutions to Multichannel Video Programming Distributors (MVPDS) & Cable Operators, OTT Content & Streaming Providers, Advertisers, and Communication Providers.