Aria Billing Studio

Aria Billing Studio seamlessly integrates Aria’s powerful billing capabilities with Salesforce Industries and their latest Billing Inquiry Manager, offering complete, end-to-end revenue management from within the Salesforce platform.

The suite also enables Salesforce to leverage critical billing data and access billing functions for Agentforce, enhancing productivity and customer service experiences with AI-powered insights and agentic actions.

Powers a full-spectrum CRM + Billing + AI Solution

Aria Billing Studio is a seamless integration that transforms Salesforce into a full-spectrum CRM+Billing+AI powerhouse. Tailored for Salesforce partners and system integrators, this suite bridges the powerful capabilities of Aria Billing Cloud with Salesforce, offering complete, end-to-end revenue cycle management without leaving the Salesforce platform. It is the integration suite delivering the joint AI-Optimized Concept-to-Care monetization solution from Aria and Salesforce.

Maximize the Salesforce Experience

Seamless integration, superior management

From crafting new product offerings to taking sales orders, and from enhancing customer service to generating insightful analytics, Aria Billing Studio brings it all together. It propels Salesforce’s AI CRM efficiency by simplifying the most common customer interaction – billing inquiries. This suite is designed to economize effort and maximize service for all stakeholders through a single touchpoint.

For Product Managers

Aria Billing Studio empowers Product Managers to oversee their product lineup directly within Salesforce's Enterprise Catalog interface, seamlessly synchronizing with Aria Billing Cloud. Aria Billing Studio also efficiently channels comprehensive AI-enriched product revenue data back to Salesforce Data Cloud, bolstering analytics and Agentforce assistance on revenue, segmentation and product operations.

For Customer Sales Representatives

From personalized bundles and pricing developed in Salesforce CPQ to final delivery, orders are automatically relayed to Aria Billing Cloud for usage and subscription billing, including one-time charges. Aria Billing Studio also conveys crucial account activity, sentiment and billing details back to Salesforce, granting sales teams and Agentforce agents a holistic customer view to enhance upselling, renewals, and service renegotiations, including adjustments to rates and plans.

For Customer Service Representatives

Armed with Salesforce Customer 360 and Agentforce, CSRs have unfettered access to billing information, payment histories and current balances, crucial for addressing the most common call center queries. Agentforce provides analytical support to generate, curate, and relay highly productive insight and recommendations to CSRs or customers with agentic actions to resolve billing related requirements including managing payments, issues and disputes.

For Billing Assurance Managers

Aria Billing Studio supplies operational billing data and AI access from Aria Billing Cloud into Salesforce Data Cloud and Agentforce, offering exhaustive insights into billing and revenue data for revenue assurance and financial planning. With Aria Billie Connect, Aria APIs and Aria Data legacy ETL processes are a thing of the past.

Full revenue lifecycle integration

This powerful suite oversees the entire revenue lifecycle, from product catalog management to customer care. Its modular design covers four critical integration points.

Syncronization of Enterprise Product Catalog

Synchronize the Enterprise Product Catalog with Aria Billing Cloud. Seamlessly sync product updates and commercial changes from the Salesforce Enterprise Product Catalog to Aria Billing Cloud via standardized APIs. This enables a fluid exchange of information, ensuring consistency across platforms.

Syncronization of orders and accounts

Effortlessly dispatch accounts and orders captured in Salesforce, including CPQ, with personalized services and pricing to Aria Billing Cloud for billing. Billing can start once orders are deemed to be complete, streamlining subscriber fulfillment and assurance operations.

Billing data integration

Aria Data tools and Aria APIs deliver detailed and real-time customer account, product, and billing information to the Salesforce Data Cloud and Agentforce. This integration facilitates comprehensive enterprise reporting, AI-assisted insights, complete account views, and billing assurance.

Salesforce Agentforce

Manage and resolve customer billing inquiries autonomously in Salesforce including via Agentforce Billing Resolution agents. Access sentiment, billing details—past, present, and future—including balances, subscriptions, and disputes. Leverage Agentforce to perform autonomous billing actions via self-care or human assisted channels.

Aria Billing Studio delivers:

• Billing Inquiry Manager Integration: Omnistudio DataRaptors and Integration Procedures with Mulesoft APIs to efficiently integrate Billing Inquiry Manager and related Agentforce agents from Salesforce with Aria.

• Enhanced billing service features: Advanced Flexcards and Omniscripts for Aria Billing Cloud enable a sophisticated billing service management experience and include control over dunning, payments, credits, complex account change and dispute management. Seamless linkage to Aria Customer Care Portal, leveraging both single sign-on standards and state-of-the-art deep linking, securely direct CSRs to the appropriate function without unnecessary logins or navigation.

• Critical billing data utilization: Leverages billing data within Salesforce for impactful Agentforce and human assisted decision-making across front and back-office functions, enhancing customer service and strategic insight.

• Supports multiple Salesforce Industries: Allows multiple Salesforce Industries clouds — from Communications to Financial Services — to offer advanced billing and revenue management through Aria Billing Cloud.

• Omni-channel capabilities: Delivers a cohesive experience across all digital channels, including call centers, web, mobile, and third-party sites, for comprehensive customer engagement.

“Aria’s seamless integration with Salesforce has brought together our full revenue cycle. It has increased our efficiency by simplifying the most common customer interaction – billing.”

Vishok Persaud, CEO of ENet

FAQs

What is the difference between Salesforce Billing Inquiry Manager and Aria Billing Studio for Salesforce Industries?

Salesforce’s Billing Inquiry Manager is a framework provided by Salesforce that permits any API-forward billing system to expose standard-but-critical billing data and functionality directly to CSRs using the Salesforce Communications Cloud platform and Salesforce Data Cloud.

Aria Billing Studio for Salesforce Industries provides a full connection of Aria Billing Cloud to Salesforce Billing Inquiry Manager, but goes beyond by also providing a host of additional connection points and services, as well as exposing differentiating capabilities that only Aria Billing Cloud offers. Additionally, Aria Billing Studio for Salesforce Industries is available not only for Salesforce Communications Cloud customers, but also for customers of several other Salesforce Industries Clouds.

What is included in the Aria Billing Studio for Salesforce Industries?

Aria Billing Studio is designed to be a ready-run starter pack with deployment documentation. It includes:

• Billing Inquiry Manager Connector
  This includes dedicated DataRaptors, Integration Procedures and Mulesoft APIs.
• Advanced Aria Billing Studio FlexCards
  This includes the above plus Aria dedicated FlexCards and OmniScripts to access powerful billing service features offered within Aria Billing.
• Enterprise Product Catalog (EPC) Connector
  This is a MuleSoft API available on Anypoint Exchange that enables a one-way sync from Salesforce EPC to Aria Billing Cloud, and is compliant with TMF620 and TMF671 requirements. A host of direct Aria APIs are also available to support more expansive and granular product catalog synchronization.
• Salesforce Order Management Connector
  This is a MuleSoft API that enables accounts and orders to be sent from Salesforce Order Management to Aria Billing Cloud, and is compliant with TMF622, TMF666 and TMF629 requirements.
• Aria Data
  Aria Data offers data tools to feed datasets from Aria Billing Cloud to Salesforce Data Cloud. More information on the datasets can be found later in these FAQs.

What kind of datasets are exchanged between Aria Billing Cloud and Salesforce, and for what purpose?

Aria Data supplies data tools that feed essential billing data into Salesforce Data Cloud and Einstein 1, facilitating both front-end and back-office data-driven experiences, with support for human and AI-assisted operations. The datasets provided include:

• Customer account bills, payment collections, and dunning history: Supports activities such as generating payment plans, suggesting credit options, and forecasting revenue collection.
• Future account bill information: Aids in responding to customer inquiries regarding future bills and enhances revenue assurance efforts.
• Usage, consumption, and utilization data: Utilized to anticipate customer churn, propose service upgrades, or clarify billing details.
• Customer change events: A chronological record of customer account changes, such as service upgrades, downgrades, modifications, or cancellations, along with notifications and alerts. This information can be used to construct detailed customer profiles for predicting churn and guiding sentiment-informed next-best actions.
• Cost-to-serve or cost-to-acquire data: Involves transactions connected to customer retention, service level agreements, loyalty programs, promotions, and customer satisfaction, all of which support customer service representatives and AI in managing disputes, churn and service credits.
• Product metrics: Gathers information related to product uptake, lifetime value, pricing strategies, and conversion rates, offering insights into product performance and guiding product management strategies.

Is this integration compatible only with Salesforce Communications Cloud, or does it work with other Salesforce Industry solutions as well?

This integration leverages core components of OmniStudio, Salesforce’s low-code digital interaction platform, which forms an integral part of Salesforce Industries solutions (formerly known as Vlocity). These components include:

• Digital Experience Modules: Offering versatile, low-code interaction capabilities in the form of FlexCards and OmniScripts.
• Integration Procedures: Streamlining processes across various platforms in the form of DataRaptors and Integration Procedures.

The supported Salesforce Industries clouds include:

• Communications Cloud
• Media Cloud
• Energy & Utilities Cloud
• Public Sector Solutions
• Financial Services Cloud (with Vlocity convergence)
• Manufacturing Cloud

Additionally, the use of MuleSoft APIs, conforming to TM Forum standards, ensures that product catalog synchronization and order capture features are not only broad in their application but also extend beyond the Salesforce ecosystem. They are universal, thus able to interface with various platforms and vendors.

Native Aria APIs can also be called directly, facilitating advanced and direct integration between any Salesforce solution (beyond Salesforce Industries).

What is Einstein 1?

Einstein 1 is the overall AI platform from Salesforce that enables data consolidation, AI trust management and copilots among others to be available in all Salesforce applications.

How can I license and access Aria Billing Studio?

Accessing Aria Billing Studio for Salesforce Industries is simple:

• For the full Aria Billing Studio suite: You can access Aria Billing Studio directly through Aria Systems. All components in Aria Billing Studio are license-free and available to all common customers of Aria Systems and Salesforce Industries, except for Aria Data tools. Aria retains all IP rights.

• For Mulesoft API Integration alone: The EPC MuleSoft API required for product catalogue integration is readily available for download from the Salesforce AnyPoint Exchange. This is a license-free product. Aria retains all IP rights.