Resource Hub

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things billing, recurring revenue and monetization.

Press Releases

Aria Systems and ServiceNow Replace Decades of Complexity by Launching the World’s First Agentic BSS for Telecoms

Aria Systems and ServiceNow launch the world's first agentic BSS for telecom providers, unifying CRM, service, fulfillment, and real-time monetization on one cloud-native platform.
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Verisure Selects Aria Billing Cloud to Standardize and Unify Billing Across 17 Countries

Leading European provider of professionally monitored security systems for residential and small business customers turns to Aria to centralize billing and product catalog management.
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REV Business Selects Aria Billing Cloud to Modernize and Automate Billing and Subscription Processes Across All Lines of Business

Louisiana-based telecommunications network operator adds Aria to its best-of-breed BSS, alongside Salesforce Customer 360, as part of its broader growth and digitization initiative.
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Mindbody Expands Engagement with Aria Systems and Aria Data Feed

Long-time Aria Billing Cloud client can now access and merge real-time holistic billing data with existing sources of business data in their Snowflake environment to gain greater insight into performance and customer response.
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Aria Systems and Salesforce Establish Industries Partnership to Deliver New AI-Optimized Concept-to-Care SaaS Solution

Aria and Salesforce’s solution empowers communications, media, entertainment, and technology businesses to deliver scalable personalized service experiences.
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Case Studies

Arlo Case Study

As a leading provider of home security cameras, Arlo’s aim is to provide peace of mind to every household. Arlo’s durable and affordable security cameras are supported by Arlo Secure, a security monitoring subscription service.
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Whitepapers

Modern Billing Platforms: A Strategic Multiplier

As publishers continue to digitize, the ability to accelerate and diversify revenue requires a modern and agile approach to the technology that supports your business. Billing — provided by a modern billing platform — plays an active role in creating sustainable advantages for publishers by facilitating subscriber, title, access, and delivery management.
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Q-SYS Selects Aria Billing Cloud to Support Next Phase of Growth and Introduction of New Software Platform Pricing Options

Leading audio, visual, and control software company to implement Aria following a search for an agile and future-proof billing platform that can scale and manage complex pricing models amid plans for expanding the functionality of the Q-SYS Platform.
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Blog

Take your Personalization to the Next Level with Contextual Billing Data and a Modern BSS

The connection between personalized experiences, customer loyalty, and engagement is undeniable. According to Accenture, 91% of consumers are more likely to shop with brands that recognize and remember them, and provide relevant offers and recommendations.
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Why Subscription Fatigue isn’t to Blame for your Churn Rate

Subscription fatigue is commonly understood to refer to the feelings of overwhelm and frustration that consumers may experience when managing multiple subscriptions, which can lead to them cancelling their subscriptions. When the topic is covered in the media, it is usually in relation to entertainment streaming platforms, but it can also apply to a range of other services, including FMCG, and there is anecdotal evidence that subscription fatigue exists in the B2B world too.
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Existing Billing and Back Office Systems Cannot Support New Telco Strategies – It’s Time for a Transformation

CSPs around the world are on a journey toward digitization. They are transforming their businesses to decrease their reliance on commoditized connectivity as the main driver of revenue and to pursue opportunities to introduce new products and services to consumer and enterprise subscribers. In recent years, they have made massive investments to build programmable 5G networks. Now is the time to recoup.
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Aria Systems Partners with Readiness IT to Deliver Enhanced Billing Capabilities for Telecommunication Companies Digitalizing Services Across the Globe

Telco systems integrator to add Aria Billing Cloud to its suite of end-to-end BSS technology solutions to provide global communications service providers with sophisticated and advanced billing capabilities as they introduce new services, complex billing models, and personalized digital experiences.
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Closing the Digital Divide Part 2: How Tech Companies are Stepping Up

People living in areas of the world where technology, connected devices, and reliable connectivity are not readily available or affordable are simply unable to keep pace with a modernizing and digitizing world. It has been widely established that a lack of access to technology limits educational and employment opportunities, reduces the availability of health information and services, and generally leads to a lower quality of life. It's called the digital divide and it is a problem that has become more pervasive as internet usage continues to expand.
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How Aria Customers Polaris and ANWB Sustain Subscription Growth in an Ominous Economic Climate

On the heels of last year’s successful inaugural user conference, Aria again gathered European customers, partners, and special guests – this time in Amsterdam – for a day of collaboration, networking, and insights-sharing.
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Subscription Trends in an Era of Economic Uncertainty

In May 2023, Aria hosted its annual European user conference in Amsterdam. One of the highlights of the day was a panel discussion on the topic of Subscription Trends in an Era of Economic Uncertainty. Joining Aria's CIO Brendan O'Brien on the panel were two of Aria's clients - ANWB, the leading provider of roadside assistance in the Netherlands, and Polaris, one of the largest publishing houses in Norway.
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Navigating your Business Transformation Journey: The Hazards to Avoid and Precautions to Take

New business initiatives are essential for enterprises looking to give themselves a competitive advantage. These initiatives are often combined as part of a wider transformation project or journey.
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