# Resource Hub Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things billing, recurring revenue and monetization. ## Press Releases **Aria Systems and ServiceNow Replace Decades of Complexity by Launching the World’s First Agentic BSS for Telecoms** Aria Systems and ServiceNow launch the world's first agentic BSS for telecom providers, unifying CRM, service, fulfillment, and real-time monetization on one cloud-native platform. [Read more](/content/resources/aria-systems-and-servicenow-launch-world-first-agentic-bss-for-telecoms/index.html) **Mobile World Congress 2024: AI, AI, AI** In late February, the global telecommunications ecosystem once again descended upon Barcelona for the annual Mobile World Congress industry conference. To no-one’s surprise, AI was once again the dominant theme, with widespread discussion among exhibitors and attendees alike, and too many AI-powered solutions to count. [Read more](/content/resources/mobile-world-congress-2024-ai-ai-ai/index.html) **Why Customer Care is the Low Hanging Fruit of Telecoms AI** The dominant theme of Mobile World Congress 2024 was AI, with much discussion about which applications and use cases would generate the most value for CSPs. [Read more](/content/resources/why-customer-care-is-the-low-hanging-fruit-of-telecoms-ai/index.html) **Aria Systems Launches Aria Billing Studio to Optimize Billing Management and AI Capabilities Within Salesforce** Aria Billing Studio seamlessly integrates Aria’s powerful billing capabilities with Salesforce Industries and their latest Billing Inquiry Manager offering, for complete, end-to-end revenue management and generative AI support within the Salesforce platform [Read more](/content/resources/aria-systems-launches-aria-billing-studio/index.html) **Generative AI: Operators Take Their First Steps** From network optimization to customer experience enhancement, Generative AI (GenAI) is reshaping the telecom landscape. In this on-demand TM Forum webinar, we explore how CSPs can strategically integrate GenAI to propel their operations into a new era of efficiency and innovation. [Read more](/content/resources/generative-ai-operators-take-their-first-steps/index.html) **Unlocking Agility in CSP Operations: Embracing True SaaS BSS** The promise of SaaS is clear: streamlined operations, reduced costs, and enhanced flexibility. But there's a challenge lurking - the risk of adopting solutions masquerading as SaaS but which are, in reality, repackaged legacy systems. [Read more](/content/resources/embracing-true-saas-bss/index.html) **How Gigapower is Reimagining the Wholesale Fiber Experience** In this on-demand webinar featuring Amy Wheelus, CTIO of Gigapower, we explore Gigapower’s fiber-based wholesale broadband network, its open-access model, and the transformative potential it holds. [Read more](/content/resources/how-gigapower-is-reimagining-the-wholesale-fiber-experience/index.html) **3 Generative AI Use Cases to Improve your Customer Experience KPIs** Generative AI has captured the attention of senior management across industries. But rather than rushing into the unknown, it’s prudent to consider a variety of use cases and prioritize those that will have the biggest impact on your key performance indicators (KPIs). [Read more](/content/resources/3-generative-ai-use-cases-to-improve-your-customer-experience-kpis/index.html) **Experian Advances Global Unification with Aria Systems Expansion** Global financial information services leader extends contract for another 5 years to continue global deployment of Aria's billing platform to standardize billing systems and processes. [Read more](/content/resources/experian-advances-global-unification-with-aria-systems-expansion/index.html) **Trusting Generative AI Requires Risk Mitigation** 71% of senior IT leaders have concerns that generative AI will introduce security risks to their data. Even so, more than half surveyed are experimenting with - or implementing - generative AI within their companies. [Read more](/content/resources/trusting-generative-ai-requires-risk-mitigation/index.html) **Aria and unconnected.org Celebrating Connected Moments of 2023** Aria is an official sponsor of unconnected.org - a non-profit organization that works to bridge the global digital divide by connecting students, refugees, women and underserved communities to the internet. [Read more](/content/resources/aria-and-unconnected-org-celebrate-connected-moments-of-2023/index.html) **Why Aria’s SaaS is Making Headlines in the Telecoms Industry** 20 years ago, when Aria Systems was first established, the concept of ‘multi-tenant’ billing, delivered over the internet, raised eyebrows with almost every company we spoke to. [Read more](/content/resources/why-arias-saas-is-making-headlines-in-the-telecoms-industry/index.html) **Transforming the End-to-End Customer Experience with Generative AI** Whether you are a CSP, an energy provider, or fast-moving technology company, generative AI presents an opportunity for radical shifts that we all thought were years - if not decades – away. [Read more](/content/resources/transforming-the-end-to-end-customer-experience-with-generative-ai/index.html) **Award-winning Catalyst Introduces a Marketplace that Propels CSPs into the $300B Experiential Commerce Market** Today's consumers aren't just browsing; they're seeking thrilling in-the-moment, tailored experiences. Brands, retailers? They're not just advertising; they're crafting unforgettable moments that make consumers sit up, take notice and purchase – whether in a retail, event management or social media context. [Read more](/content/resources/award-winning-catalyst-csp-experiential-commerce/index.html) **ENet Selects Aria Systems for Its Cloud BSS Strategy, Further Expanding Aria’s Roster of Global Telecommunication Customers** Seamless integration with Salesforce, successful track record in telecom, and a best in class cloud platform were among the key factors leading to Aria’s selection by one of Guyana’s leading telecom and media providers. [Read more](/content/resources/enet-selects-aria-systems-for-its-cloud-bss-strategy/index.html) **Why Aria’s Brendan O’Brien loves Salesforce, SaaS and a shot of Irish whiskey** On the show floor at DTW23 in Copenhagen, Brendan O’Brien, Aria’s co-founder and chief innovation officer, discussed Aria’s partnership with Salesforce and explained why software-as-a-service (SaaS) models are gaining traction with communications service providers, all while giving three very different Irish whiskeys the taste test. [Read more](/content/resources/why-arias-brendan-obrien-loves-salesforce-saas-and-a-shot-of-irish-whiskey/index.html)