Resource Hub

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things billing, recurring revenue and monetization.

Press Releases

Aria Systems and ServiceNow Replace Decades of Complexity by Launching the World’s First Agentic BSS for Telecoms
Aria Systems and ServiceNow launch the world's first agentic BSS for telecom providers, unifying CRM, service, fulfillment, and real-time monetization on one cloud-native platform.
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Mobile World Congress 2024: AI, AI, AI
In late February, the global telecommunications ecosystem once again descended upon Barcelona for the annual Mobile World Congress industry conference. To no-one’s surprise, AI was once again the dominant theme, with widespread discussion among exhibitors and attendees alike, and too many AI-powered solutions to count.
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Why Customer Care is the Low Hanging Fruit of Telecoms AI
The dominant theme of Mobile World Congress 2024 was AI, with much discussion about which applications and use cases would generate the most value for CSPs.
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Aria Systems Launches Aria Billing Studio to Optimize Billing Management and AI Capabilities Within Salesforce
Aria Billing Studio seamlessly integrates Aria’s powerful billing capabilities with Salesforce Industries and their latest Billing Inquiry Manager offering, for complete, end-to-end revenue management and generative AI support within the Salesforce platform
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Generative AI: Operators Take Their First Steps
From network optimization to customer experience enhancement, Generative AI (GenAI) is reshaping the telecom landscape. In this on-demand TM Forum webinar, we explore how CSPs can strategically integrate GenAI to propel their operations into a new era of efficiency and innovation.
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Unlocking Agility in CSP Operations: Embracing True SaaS BSS
The promise of SaaS is clear: streamlined operations, reduced costs, and enhanced flexibility. But there's a challenge lurking - the risk of adopting solutions masquerading as SaaS but which are, in reality, repackaged legacy systems.
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How Gigapower is Reimagining the Wholesale Fiber Experience
In this on-demand webinar featuring Amy Wheelus, CTIO of Gigapower, we explore Gigapower’s fiber-based wholesale broadband network, its open-access model, and the transformative potential it holds.
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3 Generative AI Use Cases to Improve your Customer Experience KPIs
Generative AI has captured the attention of senior management across industries. But rather than rushing into the unknown, it’s prudent to consider a variety of use cases and prioritize those that will have the biggest impact on your key performance indicators (KPIs).
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Experian Advances Global Unification with Aria Systems Expansion
Global financial information services leader extends contract for another 5 years to continue global deployment of Aria's billing platform to standardize billing systems and processes.
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Trusting Generative AI Requires Risk Mitigation
71% of senior IT leaders have concerns that generative AI will introduce security risks to their data. Even so, more than half surveyed are experimenting with - or implementing - generative AI within their companies.
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Aria and unconnected.org Celebrating Connected Moments of 2023
Aria is an official sponsor of unconnected.org - a non-profit organization that works to bridge the global digital divide by connecting students, refugees, women and underserved communities to the internet.
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Why Aria’s SaaS is Making Headlines in the Telecoms Industry
20 years ago, when Aria Systems was first established, the concept of ‘multi-tenant’ billing, delivered over the internet, raised eyebrows with almost every company we spoke to.
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Transforming the End-to-End Customer Experience with Generative AI
Whether you are a CSP, an energy provider, or fast-moving technology company, generative AI presents an opportunity for radical shifts that we all thought were years - if not decades – away.
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Award-winning Catalyst Introduces a Marketplace that Propels CSPs into the $300B Experiential Commerce Market
Today's consumers aren't just browsing; they're seeking thrilling in-the-moment, tailored experiences. Brands, retailers? They're not just advertising; they're crafting unforgettable moments that make consumers sit up, take notice and purchase – whether in a retail, event management or social media context.
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ENet Selects Aria Systems for Its Cloud BSS Strategy, Further Expanding Aria’s Roster of Global Telecommunication Customers
Seamless integration with Salesforce, successful track record in telecom, and a best in class cloud platform were among the key factors leading to Aria’s selection by one of Guyana’s leading telecom and media providers.
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Why Aria’s Brendan O’Brien loves Salesforce, SaaS and a shot of Irish whiskey
On the show floor at DTW23 in Copenhagen, Brendan O’Brien, Aria’s co-founder and chief innovation officer, discussed Aria’s partnership with Salesforce and explained why software-as-a-service (SaaS) models are gaining traction with communications service providers, all while giving three very different Irish whiskeys the taste test.
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