Resource Hub

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things billing, recurring revenue, and monetization.

Press Releases

Aria Systems and ServiceNow Replace Decades of Complexity by Launching the World’s First Agentic BSS for Telecoms

Aria Systems and ServiceNow launch the world's first agentic BSS for telecom providers, unifying CRM, service, fulfillment, and real-time monetization on one cloud-native platform.
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AI Strategy: Telcos Put the Foundations in Place

While the adoption of AI is on the rise among CSPs, the journey towards becoming an AI-driven telco is far from uniform. There's no silver bullet - the key lies in striking a balance between preparing your organization for AI and capitalizing on emerging opportunities as they arise.
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Aria Demonstrations, Innovations, and Partnerships Take Center Stage at DTW 2024

Digital Transformation World 2024 brought a record number of telco professionals together in Copenhagen for three days of discussion, debate, and learning, all to drive the industry forward in the era of digital transformation and AI.
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Oxford University Press Successfully Migrates More than 650 Digital Educational Publications to Aria Billing Cloud

The Education division of the world’s largest university press is now managing all digital subscription accounts using Aria Billing Cloud.
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Building an AI Strategy: Telcos Put the Foundations in Place

AI is now firmly front and center of all operator strategies and is set to form the foundations of their future architectures. But first they need to address some fundamental issues, such as adopting a coherent, company-wide data infrastructure as well as putting the right technologies and processes in place.
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ENet Implements Aria Billing Cloud to Accelerate Digital Transformation

Guyana’s innovative telecoms provider deploys Aria and Salesforce’s joint solution to launch new fiber internet and 5G services with enhanced customer experience.
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Aria Systems Launches Aria Billing Studio for ServiceNow

Built on ServiceNow, this integration suite allows ServiceNow customers to manage the entire customer revenue lifecycle—from order-to-cash-to-care—across various industries, including communications, media, and technology, using Aria Billing Cloud.
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Are your GenAI Aspirations D.O.A.? Without Billing Data, Probably “Yes”

Any organization attempting to leverage GenAI to bolster customer experience and support without integrating rich, fulsome, real-time billing data is bound to fail. Not just fall short. Straight up fail.
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Experian Case Study

Aria has been supporting Experian with its B2B billing requirements for almost a decade. Aria is Experian’s preferred billing partner, for both existing business and new acquisitions.
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How to Spot Fake SaaS BSS

Most CSPs are replacing their legacy BSS by shifting to – and spending more on – SaaS BSS. They anticipate that this change will reduce maintenance and other operating costs. However, fake SaaS is common in the BSS market.
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A Tale of 2 CSPs: Aria Solves for Dramatically Different Telecom Use Cases

Every business is unique. No two companies need and use technology the same way. Multiple companies operating within the same industry can, theoretically, select the same software solution or technology platform from the exact same vendor and deploy it with contrasting motivations and objectives.
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Accelerating Revenue Growth in the Era of AI-powered Conversational Commerce

The average consumer is probably not familiar with the term “conversational commerce”. But chances are most, if not all, have experienced it in some way if they have recently engaged with a brand.
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Centric Infrastructure Group Selects Aria Billing Cloud for Convergent Billing Across its Utilities and Telecommunications Businesses

Utilities and telco provider to implement Aria and Salesforce’s joint solution for enhanced customer management and billing across multiple lines of business.
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DPG Media Group Expands Aria Deployment

Leading European media and publishing company commits to multiyear contract expansion to add additional lines of business following the successful consolidation of all digital and print customer accounts to Aria.
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Generative AI: Operators Take Their First Steps – Report

GenAI has burst onto the scene in the past 12 months, with OpenAI’s ChatGPT to the fore. But where do operators fit into the value chain? Should they build their own LLMs? And what are the early use cases in telecoms?
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Billing Considerations for Globally Expanding Subscription Businesses

For recurring revenue and subscription businesses, expanding into new geographic markets can unlock opportunities to access additional customers and fresh sources of revenue.
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