Blog

Welcome to Aria's Resource Hub. Here you will find thought leadership pieces about all things recurring revenue and monetization.

AI Can Start the Conversation, but Can it Close the Deal?

Billing is the ultimate system of commercial truth for any relationship between a supplier and their customer, powering the execution, governance, and monetization AI needs to close the loop in capturing business value.
Read more

Unlocking Agility in CSP Operations: Embracing True SaaS BSS

The promise of SaaS is clear: streamlined operations, reduced costs, and enhanced flexibility. But there's a challenge lurking - the risk of adopting solutions masquerading as SaaS but which are, in reality, repackaged legacy systems.
Read more

3 Generative AI Use Cases to Improve your Customer Experience KPIs

Generative AI has captured the attention of senior management across industries. But rather than rushing into the unknown, it’s prudent to consider a variety of use cases and prioritize those that will have the biggest impact on your key performance indicators (KPIs).
Read more

Trusting Generative AI Requires Risk Mitigation

71% of senior IT leaders have concerns that generative AI will introduce security risks to their data. Even so, more than half surveyed are experimenting with - or implementing - generative AI within their companies.
Read more

Why Aria’s SaaS is Making Headlines in the Telecoms Industry

20 years ago, when Aria Systems was first established, the concept of ‘multi-tenant’ billing, delivered over the internet, raised eyebrows with almost every company we spoke to.
Read more

Award-winning Catalyst Introduces a Marketplace that Propels CSPs into the $300B Experiential Commerce Market

Today's consumers aren't just browsing; they're seeking thrilling in-the-moment, tailored experiences. Brands, retailers? They're not just advertising; they're crafting unforgettable moments that make consumers sit up, take notice and purchase – whether in a retail, event management or social media context.
Read more

Take your Personalization to the Next Level with Contextual Billing Data and a Modern BSS

The connection between personalized experiences, customer loyalty, and engagement is undeniable. According to Accenture, 91% of consumers are more likely to shop with brands that recognize and remember them, and provide relevant offers and recommendations.
Read more

Why Subscription Fatigue isn’t to Blame for your Churn Rate

Subscription fatigue is commonly understood to refer to the feelings of overwhelm and frustration that consumers may experience when managing multiple subscriptions, which can lead to them cancelling their subscriptions. When the topic is covered in the media, it is usually in relation to entertainment streaming platforms, but it can also apply to a range of other services, including FMCG, and there is anecdotal evidence that subscription fatigue exists in the B2B world too.
Read more

Existing Billing and Back Office Systems Cannot Support New Telco Strategies – It’s Time for a Transformation

CSPs around the world are on a journey toward digitization. They are transforming their businesses to decrease their reliance on commoditized connectivity as the main driver of revenue and to pursue opportunities to introduce new products and services to consumer and enterprise subscribers. In recent years, they have made massive investments to build programmable 5G networks. Now is the time to recoup.
Read more

Closing the Digital Divide Part 2: How Tech Companies are Stepping Up

People living in areas of the world where technology, connected devices, and reliable connectivity are not readily available or affordable are simply unable to keep pace with a modernizing and digitizing world. It has been widely established that a lack of access to technology limits educational and employment opportunities, reduces the availability of health information and services, and generally leads to a lower quality of life. It's called the digital divide and it is a problem that has become more pervasive as internet usage continues to expand.
Read more

How Aria Customers Polaris and ANWB Sustain Subscription Growth in an Ominous Economic Climate

On the heels of last year’s successful inaugural user conference, Aria again gathered European customers, partners, and special guests – this time in Amsterdam – for a day of collaboration, networking, and insights-sharing.
Read more

How Communications Service Providers are Stepping Up to Narrow the Global Digital Divide

Access to technology and ubiquitous, high-speed internet is no longer a luxury but a critical necessity. For so many around the world, life without the connectivity that powers today’s digital tools and applications is simply unimaginable.
Read more

How Automated Billing Increases Value for both Subscribers and Publishers

Subscription revenue is a top priority for 80% of publishers, with 68% expecting to see at least some growth in 2023. While the focus of the last few years has been digital transformation and rolling out subscriptions to buoy the weakening of print, this year publishers are prioritizing the retention of existing customers.
Read more

Metered vs Consumption Billing: What’s the Difference and Which is Right for your Business?

Most consumers think of subscriptions as the simple, monthly fee paid to gain unlimited access to a streaming service or to have one of the popular subscription boxes delivered to their homes. In these scenarios, the price paid is the same each month, save for occasional increases, without any consideration for the actual amount of...
Read more

Enterprises Moving to Usage-based Models Must Ramp-up their Customer Support Game

Perhaps it’s not as dramatic as the disco backlash in the late 1970's, but numerous consumer sentiment studies suggest that subscribers are growing more frustrated with the number of subscription services and the amount of money they are spending each month on these services.
Read more

Why Publishers Need to Reinvent their Technology Ecosystems

In-demand news editorial products—from newsletters to podcasts and videos—give publishers a reliable way to become part of readers’ daily habits. These products also provide you with an opportunity to experiment with alternative topics and perspectives that appeal to specific customer segments, opening up new revenue streams.
Read more